Shipping policy

Order Processing

All ground orders placed on MorAurae.com are processed Monday–Friday from 9:00 AM to 5:00 PM PST (excluding major holidays).
Orders ship within the following 1–3 business days of purchase, pending payment authorization and verification.

Expedited Shipping: Orders placed before 12:00 PM PST with an expedited shipping option selected will ship the same business day. Orders placed after 12:00 PM PST will ship the next business day.

Orders are fulfilled and shipped from our U.S. fulfillment center in Pittsburgh, PA.

MorAurae
5831 Forward Ave #1307
Pittsburgh, PA 15217
United States

Domestic Shipping (U.S.)

MorAurae ships to all 50 states via USPS and UPS.

USPS Services

  • Ground Advantage: 2–5 business days

  • First Class Mail: 1–4 business days

  • Priority Mail: 1–4 business days

For exact transit estimates, please visit USPS.com.

UPS Services

  • UPS Ground: 1–5 business days
    For exact transit estimates, please visit UPS.com.

Free Shipping

  • Free U.S. shipping on orders over $100.

Please Note:
Shipping fees are non-refundable unless you received a defective, damaged, or incorrect item.

Shipping to Canada

Shipping rates to Canada are automatically calculated at checkout by DHL Express, USPS, or UPS, based on the destination and service selected.

Customs & Duties

Orders shipped to Canada may incur customs taxes or import duties, even if shipping has already been paid.
All customs fees are the responsibility of the recipient.
Shipping fees and customs/duties are non-refundable.

International Shipping (All Other Countries)

International shipping rates are calculated at checkout by DHL Express, USPS, or UPS, depending on the shipping address and available services.

International Customs & Duties

Packages sent outside the U.S. may incur customs, duties, or import taxes upon arrival. These fees are determined by your country’s customs office and must be paid by the recipient.

Shipping fees and customs/duties are non-refundable for international and Canadian orders.

Courier Services We Use

USPS

  • Ground Advantage

  • First Class Mail / International

  • First Class Package / International

  • Priority Mail / International

  • Priority Mail Express / International

UPS

  • UPS Ground

  • UPS Standard

  • UPS 3 Day Select®

  • UPS 2nd Day Air®

  • UPS Next Day Air® / Saver® / Early

  • UPS Worldwide Expedited®

  • UPS Worldwide Express® / Saver® / Plus®

DHL

  • DHL Express

Important Shipping Disclaimer

Incorrect Shipping Information

MorAurae is not responsible for orders shipped to incorrect addresses provided by the customer.
Please double-check your shipping information before finalizing your order.

If a package is marked Returned to Sender due to:

  • Incorrect or incomplete address

  • Refused delivery

  • Missed redelivery attempts

Shipping costs will not be refunded. A reshipment fee may apply.

Lost, Stolen, or Delivered Packages

MorAurae is not responsible for packages marked DELIVERED by USPS, UPS, or DHL.
If your tracking shows Delivered but you cannot locate your package, please contact the courier directly:

USPS:
1-800-275-8777 (1-800-ASK-USPS)

UPS:
1-800-742-5877 (1-800-PICK-UPS)

DHL:
Contact customer service via DHL.com

Once a package has been handed to the courier, all delivery inquiries must be directed to the shipping carrier.

Customer Support

For assistance with an order, please contact us through our Contact Us page or email us at Info@MorAurae.com.

To ensure timely support, please avoid sending order inquiries via social media (Instagram DM, etc.). These channels cannot be monitored reliably and may result in missed messages.